Congratulations on Reserving Your Membership

What is included in my membership?
Services and amenities vary by location. For the specifics of your membership, please connect with your Member Concierge team at the front desk. Some of our most popular services/amenities, including group fitness classes (including cycle and yoga), a spacious workout floor with state-of-the-art equipment, saunas, steam rooms, and an expansive locker room with convenience amenities are included in membership. Additionally, childcare during your workout is included in a junior membership. Our Member Concierge team will be happy to provide additional details and specifics for amenities such as Pickleball, pools, basketball courts, etc.

How do I know by looking at the schedule if a class is included in my membership or an extra fee?
Class inclusions vary by location and membership type. Our standard group fitness classes (including yoga and cycle) are included in membership. Pilates classes include a “dollar sign” symbol on the schedule if the class requires an additional fee. Our Signature Group Training classes (such as GTX, Alpha, Ultra Fit and ARORA Fit) are included in your membership if you have a Signature Membership.

If you are unsure of your membership type, you can locate this information within your Life Time Digital app. While on your home screen, select the ‘Person’ icon on the top righthand side of the page. Select ‘My Account’. Within the ‘Membership’ section, your Membership Type will be listed. To view your membership type, click here: Membership Type

Can I bring a guest with me to the club? How many guest privileges do I have, and how do I access them?

We are pleased to welcome your guests and strive to ensure a seamless experience for everyone who visits the club with you. Members may invite up to four guests per month, and the same guest may visit no more than once every 60 days. To invite a guest, simply open the Life Time app and click on the icon with your initials on the top lefthand side of the page. From there, verify you have selected the club location you would like to invite your guest to. Then, scroll to and select ‘Invite a Guest’. Next, click ‘Share Invitation’ and your choice of delivery (Text, Email, Airdrop, etc). To accept and utilize the pass, your guest will first need to download and create a free online account in the Life Time app, then accept the invitation that was sent to them. The pass will be accessible exclusively through their Life Time app. To view the full guest pass policy on our website, click here: Guest Passes

How do I see the clubs I have access to with my membership?
You can view the club locations you have access to within your Life Time app. To view the list of locations, from your app home screen, select the icon with your initials on the top lefthand side of the page, scroll down and select ‘My Account’. Then, scroll down to the ‘Membership’ section and select ‘View All My Clubs’. This will show you locations you currently have access to. To view your club access on our website, click here: Location Access

Where do I find the member numbers for the other members on my membership?
All members on your membership who had an email address entered during the joining process received an email with their member number included on the day they joined. Additionally, the primary member on the membership received an email with all member numbers listed. If you are unable to locate those emails, the primary member on the membership can locate all member numbers within their Life Time app. Please select the icon with your initials on the top lefthand side of the home page in your app. From there, scroll down and select ‘My Account’. Then, scroll down to the ‘Membership’ section and select ‘Members on Account’. This will display a full list of member names and associated member numbers on your membership. To view your ‘Members on Account’ page on our website, click here: Members on My Account

Do my friends/family receive anything for referring me?
We strive to provide experiences that you are excited to speak to friends and family about! While we do not have a specific reward for referring other members, we very much appreciate your patronage and can’t wait to see your friends and family enjoying the club alongside you.

My username/password is not working or when I login it is not recognizing my information. Can you fix this?
There are a few reasons why you may not be able to log in to your account. The most common reason is tied to entering an incorrect username or password - either it’s being typed wrong, remembered incorrectly, or information for a previous membership is being entered.  

To ensure your username is correct, please first select the ‘Forgot Username’ prompt. Even if you are sure you know it, that is a great way to eliminate the “username” as the potential reason for the error!

Once your username is reset, select the “Forgot Password” prompt for steps to reset your password.

Once you have both your username and password reset, we invite you to log in. Both the username and password are case sensitive. If you still cannot log in, please email JEaston@lt.life to assist with resolving this issue.

How do other members on my membership create their online account?
Members on your membership who are 13+ years of age can create an online account on their own if they have an email address on the current membership by clicking here: Create Account. Please note, if the email address had been entered for other members on the membership (ex: the primary member entered the same email address for multiple members), OR if there is no email address on file, they will need assistance from a team member to add a unique email address and to start the online account creation process. If this is the case, please email Jeaston@lt.life to assist.

How do I book my training session I received when joining?
You can book your new member training session conveniently through the Life Time app. Each adult aged 14 and up will receive a 1-hour one-on-one session with a Personal Trainer. You can choose from either a Goal Setting session, a Weight Loss Consultation, or an Intro to Dynamic Personal Training session. Within your home screen on the app, scroll down to the ‘Explore’ section and select the ‘Training’ tile. From there, scroll down and select your training session of choice. Next, click ‘Book A Session’. You will then be able to see available days and times. Once you select a time, it will show you the trainer(s) available at that time and will allow you to view their bio. When you are ready to proceed, click ‘Book’. From there you will see a summary of your reservation and will click ‘Reserve’ to complete this reservation.

I get to choose a complimentary Dynamic Personal Training session when I join. What are the differences between Intro to Dynamic Personal Training, a Goal Setting Session, and a Weight Loss Consultation?
Jumpstarting your membership is easier than ever. Our Dynamic Personal Training experts are here to support you from the start. Select the option that fits your goals and sets you on the path to success.

• Intro to Dynamic Personal Training:
  Get firsthand experience of Dynamic Personal Training in this complimentary session. You’ll start with a brief goal focused consultation, then move through a custom workout including a dynamic warmup, resistance training, conditioning, and recovery. Your trainer will finish by helping you build a plan to achieve your results.
• Goal Setting Session:
  Discover your starting point and build a personalized plan with a Dynamic Personal Trainer. You’ll review key health metrics, get guidance on fitness, nutrition, and lifestyle changes, and walk away motivated, confident, and equipped with a clear plan you can put into action.
• Weight Loss Consultation:
  In this complimentary session, you’ll get an InBody body composition analysis, a personalized calorie burning workout, and a clear, science backed plan with tailored LTH supplement recommendations. Leave informed, motivated, and ready to take action.

How do I find/use the $50 off my first LifeSpa service?
Your one-time offer is automatically added to your account when you join. To redeem this offer, when you check out from your next LifeSpa service, simply share that you have a new member offer on your account. Your LifeSpa Service Coordinator can view your offer in our system and apply to your service. As a reminder, this only applies to first-time services and is not valid on retail, tax, or gratuity.

How do I book my Complimentary Chiropractic Exam?
This chiropractic and total body movement screening is designed to uncover the source of your pain and preview your personalized recovery plan.

When you are ready to book your appointment, simply open your Life Time app and then select ‘Explore’ in the bottom right corner of the app. From there, scroll down to the ‘In-Club Services’ section and select the ‘LifeClinic’ tile. Then, select ‘Book Complimentary Exam’ at the bottom of the screen. This will take you to the LifeClinic website where you can fill out the form to request your appointment. You can also book on the LifeClinic website directly here: LifeClinic

*LifeClinic available at select locations

How do I book the Intro to Dynamic Stretch benefit?
Intro to Dynamic Stretch will allow you to experience the benefits of hands-on assisted stretch with a complimentary session.

When you are ready to book your session, simply open the Life Time app to start. Then navigate to the ‘Explore’ option in the bottom right corner of the app. From there, scroll down to the ‘Training and Recovery’ section and select the ‘Dynamic Stretch’ tile. Then, scroll down and select ‘Intro to Dynamic Stretch’ to book your session.

How do I book the Intro to Pilates benefit?
Intro to Pilates will allow you to experience the transformative power of this low-impact, full-body workout in a private session.

When you are ready to book your session, simply open the Life Time app to start. Then navigate to the ‘Explore’ option in the bottom right corner of the app. From there, select the ‘Pilates’ tile in the ‘Classes’ section at the top. Then, scroll down and select ‘Intro to Pilates’ to book your session.

*Pilates available at select locations

How do I book Intro to Pickleball?
The Intro to Pickleball session will allow you to get on the court with one of our pros to learn the basics of the game.

When you are ready to book your session, simply open the Life Time app to start. Then navigate to the ‘Explore’ option in the bottom right corner of the app. From there, scroll down to the ‘Sports’ section and select the ‘Pickleball’ tile. Then just scroll down and select “Intro to Pickleball”. This will open our class schedule for the Intro to Pickleball class so you can find any available Intro to Pickleball classes that are offered. When you find one that works for your schedule, select it and reserve your spot.

*Pickleball available at select locations

How do I book the Tennis Onboarding Session?
This session will allow you to get started with one of our pros to evaluate which program will be the best fit for you.

When you are ready to book your session, you will simply open the Life Time app. Then navigate to the ‘Explore’ option in the bottom right corner of the screen. From there, scroll down to the ‘Sports’ section and select the ‘Tennis’ tile. Then scroll down and select ‘Onboarding Session’. This will open a form for you to request your session. To request this directly on our website, click here: Onboarding - Tennis

*Tennis available at select locations

What are the Kids Academy Hours?
Kids Academy Hours vary by location. You can view all club hours on your Life Time app. While at the home screen, select the icon with your initials in the top lefthand corner. From there, you should see your club listed below your name. You will then select the clock icon directly above ‘Hours’. This will open a page that lists your general club hours along with specific amenity hours like the Kids Academy.

If the club listed is not the club you are looking for, you can select ‘Change default club’. Then, search for your desired location by using the map function. You can also view a full list of all clubs under the ‘All’ tab. Once you find the club you are looking for and select it, you can then select ‘Hours’ to view that specific club location’s hours.

These hours can also be located on your home club’s hours page by clicking here: Club Hours.

If I sign my child up for a Kids Academy class and the class ends while I am still working out, how do they get back to the child center?
Many kids classes take place within different areas of the Kids Academy, rather than outside the Kids Academy doors. For classes that take place outside of the physical Kids Academy, the team member leading the class escorts children to and from the activity, returning them back to the Kids Academy area until parent pickup.

My child is interested in various activities. Where do I locate the activities available and how do we sign up?
We offer a wide variety of engaging programs and activities for children! Most offerings can be found and enrolled in through the Life Time app under the Kids & Family tile, which includes Kids Academy childcare, events, camps, sports, and more.

Additionally, in-club signage or connecting with our Kids team in club is a great way to stay informed about upcoming programs and club-specific offerings.

How do I sign my child up for swim lessons?
The easiest way to sign your child up for swim lessons is through the Life Time app. From your app home screen, scroll down to the ‘Explore’ section. Select the ‘Kids’ tile from the list. If you do not see it right away, you can scroll the tiles from right to left. Once you have selected the ‘Kids’ tile, scroll down to the ‘Swim’ section at the bottom and select ‘Swim Lessons’. While on that page, you can view a description of each swim lesson level. It is important to note that when you enroll your junior in group swim lessons, you will receive the first 4 lessons complimentary.

When you are ready to move forward, select the option at the bottom that you are interested in. This will take you to our swimming registration page. You will be prompted to login with your Life Time username and password. From there, select the child you would like to register. Next, you can choose to schedule an online swim assessment to ensure your child is correctly placed, schedule an in-person swim assessment, or move forward with enrollment in the program you think works best. You will be able to view lesson availability by day of the week when selecting a program.

Do I need to reserve a spot in Kids Academy or can I just drop my child off?
For children between the ages of 3 months and 12 months, reservations are required for our infant room. You can complete the reservation for the infant room by using the Life Time website or app. For children over 12 months and comfortably walking, no reservation is needed for the Kids Academy.

Do I need to reserve a spot in Kids Classes or can I just drop my child off?
The reservation requirements for Kids Classes vary depending on the class. To determine if a specific class of interest requires advanced registration, navigate to the ‘Schedule’ icon at the bottom of the app. From their select ‘Kids’ at the top of the screen and then select ‘Classes’. All Kids Academy Classes will be listed within that filter. Select the class of your choice. If the ‘Reservation’ button populates, it means that specific class requires advanced registration for attendance. If no reservation button appears, then no advanced registration is needed.

How do I check my child into the club if they don’t have a card?
Our Member Concierge team at the front desk can check Juniors into the club when the parent or authorized adult scans their membership card. This action allows us to inform our system that the child(ren) is accompanied by a parent or authorized adult.

Are there any other personal training sessions I can try out besides my initial free one?
We offer additional complimentary experiences to ensure you have the tools to be successful in your workouts! These offerings vary by club and can be located through your Life Time app. From your home screen, scroll down to the Explore section and select the ‘Training’ tile. Then scroll down to the ‘Workshops’ section. You will see upcoming sessions listed there, or you can select ‘View Full Schedule’ to look at an individual day view. You are welcome to try each experience once.

Can someone show me how to use the equipment?
Many clubs offer complimentary Equipment Orientation on their Complimentary Training Experiences schedule. However, if there are no offerings available on the schedule, our trainers will be happy to guide you through the basics to ensure you feel comfortable with the equipment!

Is Pilates included in my membership, and what kind of Pilates do you offer?
Pilates is one of our most popular programs, and we offer a variety of options to participate! We offer large group mat Pilates formats that are included in your membership and can be found on classes calendar in your Life Time app! We also offer small group and 1:1 Pilates progressive programming that utilize our Pilates Reformers at an additional cost. Our progressive programming offers multiple levels. This is designed to ensure you are in the correct level for your starting point and also can progress into more challenging programming. We offer a free assessment of your current level if you are unsure which level is right for you.

Do I need to reserve lap lanes in the pool?
Lap lane reservation requirements vary by location. Only a small number of clubs have this requirement. To determine if lap lane reservations are needed at your club, you can verify this in your Life Time app. On your home screen, select the ‘Schedule’ icon at the bottom of the screen. From there, select ‘Swimming’ at the top (you may have to scroll from right to left). Then choose ‘Lap Swim’. If your club requires lap lane reservations, ‘Lap Pool Reservation’ options will populate. If no results populate within that filter, lap lane reservations are not required at your club.

How do I get started in pickleball?
Pickleball is one of our most popular programs and is the fastest growing sport in America. We are excited for you to experience it! In the Life Time app, you can check out the ‘Pickleball’ tile in the ‘Explore’ section of the home screen.

To get started in Pickleball, we recommend reviewing our Pickleball page on the app or website for additional information about the sport and enrolling in an Intro to Pickleball class. In that class, we provide paddles, balls, and instructions related to basic rules and how to hit the ball.

*Pickleball available at select locations

How do I register for classes?
There are a few simple steps to register for classes! In your Life Time app, select the ‘Schedule’ icon at the bottom of your screen. You can then select an interest from the list or choose ‘View All Classes’. After you make a selection, this will display class options for today. You have the option to select different days of the week and scroll to upcoming weeks. Once you find the class you’d like to take, select that class by clicking on it. Then select ‘Reserve a Spot’. Next, review the additional information and select your spot (if that class has assigned spots). Scroll to the bottom of the page to acknowledge the ‘Reservation Agreement and Waiver’ then select ‘Finish’. Please note, your spot is not reserved until you complete all of these steps.