Help & FAQs

How can I see the club before joining? Can I schedule a tour?

Can I try out the club before I join?

Where do I find membership pricing information?

If I join, how many clubs do I have access to?

What is the Beach Club?

Do I need to be a member to enroll my child in swim lessons or camps?

What is included with a club-access membership?

How and when are my monthly membership dues collected?

Who can I add to my membership?

Can I add my grandchild(ren) to my membership?

Which clubs do I have access to?

Can I change my membership so I can access additional clubs?

When can my child start using the club?

Where can I view my billing history?

Can I put my membership on hold?

How do I cancel my membership?

How do I make other membership changes?

Can I bring a guest to the club?

What is the ARORA program?

Do you have any guidelines on club etiquette or proper club conduct?

Who do I contact regarding questions about my corporate membership?

Does Life Time partner with Medicare programs and health insurance companies?

How do I create an account?

I’m seeing an error message that a member account with my information was already created, but I don’t remember creating it and don’t know what it is.

I didn’t get my account activation email.

When I click the link in my account activation email, I get an error message that the link has expired.

I’ve forgotten my username.

I’ve forgotten my password.

When I try to log in, I get an “Account Suspended” error message.

I can’t create an account because I get an error message that my account information does not match.

Where can I view class schedules?

Do I need to make a reservation for studio, cycle, yoga and Signature Group Training classes?

How do I make a reservation for class?

What if I need to make an adjustment to or cancel my reservation?

What happens once I make my reservation?

Can I attend class if I didn’t make a reservation?

Can I reserve a spot in class for someone else?

If I run late for class, can my friend save my spot?

What happens if I miss my reservation?

How do I view class schedules for a different club?

Where can I find class descriptions?

If I look at another club’s schedule, can I still use the “Show Favorites” feature?

I take classes at multiple clubs and would like to see all types of a certain class at those clubs. Why can’t I choose multiple clubs in the filter instead of looking at each club one by one?

How do I reserve court time?

What type of programming is available for kids?

How do I reserve a spot in the Kids Academy, make an infant or kids class reservation for my child?

What classes can I sign my child up for?

What happens if the class or infant spot I want is full?

How do I check in for my reservation?

Where do I drop off my child for their reserved time?

Can I drop my child off at the Kids Academy without a reservation?

What are the hours of the Kids Academy?

What are the requirements for the infant room?

What are the requirements for Kids Academy classes?

Do I need to be a member to enroll my child in swim lessons?

How is Life Time helping to ensure that Team Members and children who are in the Kids Academy or Kids Camp are not sick?

Do I need to be a member to enroll my child in Kids Camps?

What are your camp operating hours?

Is lunch provided?

Can you request to have children placed in the same group?

What is the price per camp?

Is there a 2nd child discount?

Does Life Time offer field trips?

What is a typical day like at camp?

While at Life Time camps, can my child(ren) participate in swim lessons and/or swim team?

What payment options are available?

What is the camp cancellation policy?

What training do your Kids Camps counselors receive?

What are LT BUCK$?

I heard a club is opening near me, where can I get more information?

How do I apply for a job with Life Time?